Local support and help

Is a great place to find local information and services, activities and events. You can search by hubs and clubs, directories or services and products.

The Raise York website is designed to support parents, carers, children, young people and anyone who works with children, young people and families.

Healthwatch York produce a Dementia Guide and a Mental Health and Wellbeing Guide which both list all the local services and have proved useful for many carers.

Age UK York provides advice, information and practical help for older people and family members, including money and benefits advice, community befriending.

Phone numbers:
Office – 01904 627 995
Information & advice – 01904 634 061
Finance queries – 01904 933 630
Email: ageukyork@ageukyork.org.uk

Provides support to anyone whose life is or has been affected by someone else’s drinking, regardless of whether that person is still drinking or not.

Confidential helpline: 0800 0086 811
Email: helpline@al-anonuk.org.uk 

Advice and support for those whose lives are affected by dementia.

Phone: 01904 929 444
Email: yorkservices@alzheimers.org.uk

Offers a 24/7 accessible emergency alarm plus Telecare response service and an equipment loan service. Helps people live independently by providing equipment in the home.

Phone: 01904 645 000
Email: be.independent@york.gov.uk 

This is a free and confidential advice and support service around drugs and alcohol.

York Drug & Alcohol Service Phone: 01904 464680
Email: TheGateYork@cgl.org.uk

Helps people experiencing homelessness, domestic violence, addiction, long-term unemployment and more.

Phone: 0191 273 8891
Email: central.office@changing-lives.org.uk

Offers advice, information and advocacy on any matter including claiming universal credit, employment issues, immigration, housing, family law and debt.

Advice Line: 0808 278 7895 (Monday to Thursday 10am to 4pm)

Customer Services Centre
Phone: 01904 551 550

Adult Social Care Community Team
Phone: 01904 555 111
Email: adult.socialsupport@york.gov.uk

Children Social Care
Phone: 01904 551 900;
Email: mash@york.gov.uk
(a single point of contact for all concerns about children)

Adult & Children Social Care Emergency Duty Team
Phone (outside office hours): 0300 131 2131

Free and confidential services provided by trained volunteers for those who have been bereaved.

Helpline: 0808 808 1677
Email: helpline@cruse.org.uk 

Dementia Forward provides support across North Yorkshire and York for people living with dementia and those who care for them, which include local community hubs and well-being activities.

Helpline: 0330 057 8592
Email: info@dementiaforward.org.uk

IDAS offers advice, support and accommodation for anyone experiencing domestic abuse. People can also contact them if worried for a friend or family member.

North Yorkshire Helpline: 03000 110 110
National Helpline (24 hours): 0808 2000 247
Email: info@idas.org.uk

The Island is a charity in York providing islands of space and time for vulnerable children and young people; building confidence, self-esteem and unlocking potential through positive mentoring relationships.

Phone: 01904 628449
Email: enquiries@theislandyork.org

Their national helpline is open 7 days a week between 8am to 8pm, offering free one-to-one counselling, advice and support through their nurses and cancer specialists.

Phone: 01904 721 166
National Free Support Line: 0808 808 0000
Email: cancersupportandinformation@york.nhs.uk

A charity focused on improving access to care, research and campaigning for people affected by MND. There is a York Group run by volunteers with an area support.
Coordinator Phone: 07539 282 999
Email: colin.pearson@mndassociation.org

Helpline: 0808 802 6262
Email: mndconnect@mndassociation.org

The York & District Group have trained volunteers to give emotional support, information, help to access specialist services and help to get financial support.

Local
Phone: 07851 708 778
Email:york@mssociety.org.uk

National
Phone: 0808 800 8000
Email: helpline@mssociety.org.uk

Phone: 01904 636 269
Email: hello@mysightyork.org 
The charity offers advice, information and support for visually impaired people and the people who support them.

Offers advocacy and information for people over 50 in the York Area.

Monday to Friday 10am to 3pm
Phone: 01904 676 200
Email: info@ocay.org.uk 

Support and advice to people with Parkinson’s and their families, carers and friends.

Local
Phone: 07943 137 616
Email: info@yorkparkinsons.co.uk

Local Adviser – Sue Martin
Phone: 0344 225 3635
Email: smartin@parkinsons.org.uk

York Support Group – Rebecca Craft
Phone: 020 796 33666

National
Phone 0808 800 0303
Email: hello@parkinsons.org.uk
National website: www.parkinsons.org.uk

This service gives practical information and emotional support to the families and carers of people in York for up to a year after their stroke.

Local
York Speakability Stroke Group – Gill Carter
Phone: 07805 075 016

National
Helpline: 0303 3033 100
Email: helpline@stroke.org.uk

Provides practical respite help and short breaks for carers of both adults and children.

Phone (regulated care): 0115 962 8920
Email: hello@tuvida.org

Wilberforce Trust offers person-centered sensory services including supported housing, supported living, visual and hearing impairment assessments, sight registrations, rehabilitation support.

Phone: 01904 760 037
Email: enquiry@wilberforcetrust.org.uk

The WDU provides learning and development opportunities which suit the needs of individuals, businesses and voluntary organisations that provide care, support or services to adults and children in York.

Phone: 01904 553 017
Email: wdu@york.gov.uk

York Inspirational Kids is a support group for children and young people who have
a learning or physical disability, autism or any other neuro-divergency – also
providing parental support and training for City of York families (those paying council
tax to the City of York Council).

Phone:01904 780 880
Email: info@yiks.co.uk

Independent advocacy for people having an assessment of their support needs as a carer or as a cared-for, also when a safeguarding enquiry is being carried out.

Phone: 01904 414 357
Email: office@yorkadvocacy.org.uk

phone (office): 01904 764 466; email: office@yorkagainstcancer.org.uk phone (support): 01904 202 647; email: support@thelevesoncentre.org.uk
Offers support for people living with cancer and their loved ones and carers. Its drop-in (The Levenson Centre) with therapy sessions, respite, advice and counselling is located at the York Community Stadium in Huntington.

Free and impartial information service for parents and carers of children and young people aged 0 to 19 (or up to 25 for disabled children).

Phone: 01904 554 44
Email: fis@york.gov.uk

York Learning is a City of York Council department – an education provider, able to give information about developing skills, attending part-time and full-time courses and further support.

Phone: 01904 554 277
Email: york.learning@york.gov.uk

York Mind is an independent provider of high-quality mental health services, promoting recovery from mental ill-health, emotional well-being and independent living.

Phone: 01904 643 364
Email: office@yorkmind.org.uk

Offers help to people aged 65+ wishing to stay independent at home. It does so in three different ways: with practical one-off jobs, with regular phone calls, with individual and group outings.

Phone: 01904 891 627
Email: info@yorkneighbours.org.uk

A pre-booked door to door car service run by volunteers for elderly people or people with a mobility problem who cannot access public transport. The charge depends on distance travelled. Please note: At present no fixed wheelchair vehicle available.

Phone: 01904 630 080
Email: info@yorkwheels.org.uk

Carers Trust provides unpaid carers with the support they need including a national network of local carer organisations.

Phone: 0300 772 9600
Email: info@carers.org

The voice of carers and the national carer-led organisation: Their advice line is open Monday to Friday 9am to 6 pm. Their website includes useful resources such as bereavement, working and caring, carers rights etc.

General Enquiries Phone: 020 7378 4999
Email: info@carersuk.org
Helpline Phone: 0808 808 7777
Email: advice@carersuk.org

Helpline for relatives and friends concerned about drug use.

Phone (helpline & enquiries): 0207 4984 680
Email: office@famanon.org.uk

A national charity to raise awareness of epilepsy and improve the lives of everyone affected by epilepsy.

Helpline Phone: 0808 800 5050
Head office Leeds Phone: 0113 210 8800
Email: epilepsy@epilepsy.org.uk

Headway is the UK-wide charity that works to improve life after brain injury by providing vital support and information services.

Local
Phone: 07428 222 546
Email: yorkheadway@gmail.com

National
Phone: 0808 800 2244
Email: helpline@headway.org.uk

Service for people of working age who are looking for work or who are
claiming existing or new benefits.

Phone: 0800 055 6688
Helpline Phone: 0800 169 0310
Universal Credit Helpline Phone: 0800 328 5644

Free confidential helpline and support for young people under 25 – via online, social and mobile (advice on mental health, relationships, housing, money etc).

Phone: 0808 808 4994
24/7 crisis support: text THEMIX to 85258
Counselling enquiries email: counselling@themix.org.uk 

This is a free-to-call non-emergency number, accessing 24-hour advice and health information services, staffed by nurses and professional advisors who provide confidential information on what to do if you or your family feel ill or if you seek help for any other medical symptom.

Phone: 111

Provides confidential non-judgmental emotional support, 24/7 for people experiencing feelings of distress or despair, including those which could lead to suicide.

Freephone: 116 123 (day or night, all year)
Email: jo@samaritans.org