Disclaimer

We aim to keep the information on this website up to date and correct. However, we cannot guarantee that this is the case so it is up to you to check any information that you rely upon.

Links to other website

We link to other websites which are not under our control. We have no control over the nature, content and availability of those websites. Linking to those websites does not necessarily mean that we recommend or endorse the views expressed on them.

Availability of the website

We aim to keep the website up and running. However, York Carers Centre takes no responsibility for if the website is temporarily unavailable due to technical problems beyond our control

Accessibility

We aim to make this website as accessible as possible. Using the links at the top of the page you are able to change the size of the text and change the contrast.

If you have any suggestions about how we could improve the website please let us know enquiries@yorkcarerscentre.co.uk

Code of conduct

York Carers Centre has a code of conduct for all staff and volunteers to ensure that clients are treated with respect and courtesy at all times.

We would expect all clients to treat our staff with respect and courtesy. We will not tolerate any abusive behaviour towards any member of the staff team. Staff will end any telephone call or meeting if they feel the client  is being aggressive, intimidating, abusive or offensive. The client will be advised that their behaviour/language is unacceptable and the call or meeting will be politely ended if it continues.

Feedback

We welcome positive and constructive feedback from our clients.  We also recognise that sometimes things may go wrong.  If you want to make a complaint or give any feedback, please either telephone or write in the first instance to:   enquiries@yorkcarerscentre.co.uk . If you would prefer it to go straight to a manager please contact carole.zagrovic@yorkcarerscentre.co.uk or write to Carole Zagrovic, York Carers Centre, 17 Priory Street, York, YO1 6ET.