York Carers Centre aims to provide all its users with the best possible service at all times. It is important to us that people are able to express their feelings and experiences of the services we provide. These can be both good and bad. If we know what your experience is, we can build on what we are doing well and introduce changes where they are needed. If you are unhappy with your experience we also need to know. This will help us improve our services for all who use them.

If you would like to make a complaint, compliment or comment we at York Carers Centre have a procedure we would like you to use. This policy aims to show you how to make your complaint, compliment or comment and what you can expect York Carers Centre to do with the information provided.

Who can complain?

Anyone who receives a service or enquires about a service can use this procedure. Or you may prefer to have someone complain on your behalf. This could be a friend, employer, or support worker who can speak on your behalf.
Comments & Complaints Policy

What you can complain about

• We have failed to give you access to information or have given you incorrect advice or information.
• We have not treated you politely.
• We have discriminated against you or not treated you fairly.

What you cannot complain about

You may be disappointed with the advice or information given, but you cannot use the complaints procedure to complain about information and advice if it is correct and appropriate at the time it was given.

You can read the full Comments and Complaints Policy here.

If you want to make a complaint or give any feedback, please email, telephone or write in the first instance to:

By post: York Carers Centre, 17 Priory Street, York, YO1 6ET

Email: enquiries@yorkcarerscentre.co.uk

Telephone: 01904715490

If you would prefer it to go straight to a manager please mark for the attention of Sharron Smith, CEO. Our full Comments and Complaints Policy is available here.

Comments or Compliments

We welcome comments, compliments and suggestions as these can help us improve our services.

Please send any comments or suggestions:

If you want to make a complaint or give any feedback, please email, telephone or write in the first instance to:

By post: York Carers Centre, 17 Priory Street, York, YO1 6ET

Email: enquiries@yorkcarerscentre.co.uk

Telephone: 01904715490

We hope that you will always be satisfied with our service and look forward to receiving your comments. If we get it right or wrong we would like to know.