Safeguarding and Domestic Abuse

York Carers Centre is committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults using our service. We believe everyone has the right to feel safe, respected, and protected from harm. 

We work proactively to create a safe and inclusive environment where concerns are taken seriously and acted upon promptly. Our policies, procedures, and practices are designed to prevent harm, identify risks early, and respond appropriately to any safeguarding concerns. 

Staff, volunteers, and partners share this commitment and are provided with appropriate training and guidance to ensure safeguarding responsibilities are understood and always upheld. 

If you have any concerns about the safety or wellbeing of a child, young person, or vulnerable adult, we encourage you to raise them with the safeguarding teams below.  If you want to talk to us, all concerns will be handled sensitively, confidentially, and in line with our safeguarding procedures. 

If you or the person you care for are in are in immediate danger, call 999 straight away.
Local organisations that can help

Find out more about safeguarding, how to raise a concern and how to get help for adults experiencing abuse.

Information for parents, carers and family members on safeguarding children and young people and how to get support they need. 

If you would prefer to speak to someone or report information anonymously you can contact: 

City of York Adult Social Care, on telephone: 01904 555111, Monday to Friday, 8.30am to 5.00pm 

Text telephone: 07534 437804 if you’re hearing impaired 

Outside office hours, at weekends and on public holidays contact the Emergency Duty Team on telephone: 0300 131 2131 

Telephone: 01904 551900 

Email: mash@york.gov.uk 

Address: MASH, West Offices, Station Rise, York, YO1 6GA 

Outside office hours, at weekends and on public holidays contact the Emergency Duty Team on telephone: 0300 131 2131. 

York Domestic Abuse Services

IDAS provide services in the community for anyone subjected to domestic abuse 

National organisations that can help 

As a federation we provide life-saving services across England, and we work tirelessly to change attitudes and the law so that in the future, domestic abuse doesn’t exist. 

Advice and support for children, parents, family members and carers. 

 Help for male victims of domestic violence and abuse  

The national Honour Based Abuse Helpline and working to end Honour Based Abuse in the UK.